Student complaints
Through the University's Student Complaints Procedure, we aim to investigate and resolve - effectively, fairly and transparently - any concern raised by a registered student or postgraduate researcher. The Procedure is used when concerns are expressed in relation to any of the following areas:
- Academic provision
- Deficiencies in the University's standards of service
- Any failure to meet obligations
- The quality of supervision or tuition
- Any other issues affecting the quality of the student experience more generally
Make a formal complaint
Our Case Creator tool will help you build and submit your case, or just explore whether we can accept your complaint.
Open Case Creator
- If you wish and before you start, you can view the list of questions that we’ll ask you.
- You can also view examples of supporting evidence that you may wish to submit.
- If you can't log in to access the Case Creator or need an alternative, more accessible, format please contact the Student Cases team at [email protected].
Other types of complaint
Academic appeals and appeals against disciplinary decisions are covered by separate procedures - details of these procedures are available on the Student Cases team webpage.
For Admissions-related complaints, see the University’s admissions policies (undergraduate, postgraduate and research).
Guidance and support for students
Free, confidential and independent advice on the complaints process: Leeds University Union Advice
Procedural advice: [email protected]
Last updated: 07/10/2025